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Randall's Practical Guide to ISO 9000 offers well-organized and easy-to-use coverage of how to understand, register for, and implement the new ISO 9000 Standard for certification.

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Hardcover - 437 pages (June 1995)
Addison-Wesley Pub Co; ISBN: 0201633795 ; Dimensions (in inches): 1.42 x 9.55 x 7.68

The Management and Control of Quality  
by James R. Evans, William M. Lindsay0

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Amazon Price: $85.95
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Hardcover 4th Bk&Dk edition (September 1998)
South-Western Pub; ISBN: 0538882425 ; Dimensions (in inches): 1.50 x 10.29 x 8.38
Amazon.com Sales Rank: 303,303

Book Description by Amazon
Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the text, chapters and content, are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text continues to provide a managerially-oriented, integrated view but also blends technical topics as well. All chapters have been updated to reflect the most current thinking in the profession.